1. Return Eligibility
We accept returns on jewelry items within 7 days of receipt.To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact. Custom - made or personalized jewelry items are non - returnable, unless there is a manufacturing defect.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at popshionx@gmail.com or Whatsapp. Please provide the following in your email: Name, Order Number, Photo of the unused item in its original packaging, Reason for Return or Exchange. Submissions missing this information will not be accepted.

3. Return Shipping
The refund will be returned directly to the credit/charge card/PayPal account used to place the original order within 30 days or earlier once we have inspected the returned item. You will only have to pay for the return postage of the products.

We may allocate a Returns Code, which must be included on the label of the package in order to process your return. We may also advise you how to send the item back to us.

4. Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are committed to providing you with a satisfactory shopping experience.